TERMS OF SERVICE
Last updated: 9 March 2026
These Terms of Service govern your use of the PRIMECARE website and services. By accessing this website or purchasing products or services from PRIMECARE, you agree to these terms.
If you do not agree with these terms, please do not use this website.
1. ABOUT PRIMECARE
PRIMECARE is a recovery-focused brand providing compression recovery equipment, recovery services, and related products.Services may include:
- Sale of recovery compression products
- Equipment hire or rental
- Mobile recovery services delivered to sports clubs or venues
Services are currently available within Melbourne, Victoria, and surrounding areas unless otherwise agreed.
2. WEBSITE USE
By using this website, you agree to:- Use the website only for lawful purposes
- Provide accurate and truthful information when placing orders or making enquiries
- Not misuse or attempt to disrupt the functionality or security of the website
PRIMECARE reserves the right to refuse service to anyone at any time where necessary.
3. ORDERS & PURCHASES
When placing an order through the PRIMECARE website, you agree that:- All information provided is accurate and complete
- You are authorised to use the payment method provided
- You are responsible for reviewing product information before purchasing
PRIMECARE reserves the right to cancel or refuse orders where fraud, pricing errors, or product availability issues occur.
4. PAYMENT
Payments are securely processed through third-party payment providers including Shopify Payments, PayPal, or other supported gateways.PRIMECARE does not store full payment card details on its servers.
Prices are listed in Australian Dollars (AUD) unless stated otherwise.
5. PRODUCT USE
PRIMECARE recovery equipment is designed for recovery and wellness purposes only.Users should follow all instructions provided with the product.
Customers should consult a qualified healthcare professional before using compression recovery equipment if they:
Improper use of equipment may result in discomfort or injury.
- Have existing injuries
- Have circulatory or medical conditions
- Are unsure whether compression recovery is appropriate
Improper use of equipment may result in discomfort or injury.
6. HEALTH DISCLAIMER
The information and products provided by PRIMECARE are intended for general recovery and wellness purposes only and are not a substitute for professional medical advice, diagnosis, or treatment.Users should consult a healthcare professional before using compression recovery products if they have medical concerns.
By purchasing or using PRIMECARE products or services, you acknowledge that you use them at your own discretion and responsibility.
7. HIRE OR RENTAL EQUIPMENT
Where equipment is hired from PRIMECARE:- The customer is responsible for the safe and proper use of the equipment
- Equipment must be returned in the same condition it was received
- Equipment must not be damaged, altered, or misused
- The customer is responsible for loss or damage during the hire period
Failure to return equipment may result in additional charges or replacement costs.
PRIMECARE reserves the right to request a bond or security deposit for hire equipment where applicable.
8. MOBILE RECOVERY SERVICES
PRIMECARE may offer mobile recovery sessions delivered to sports clubs or venues.By booking a mobile recovery service, you agree that:
- The service location is safe and suitable for equipment use
- Accurate location and contact details are provided
- Sessions are used responsibly and as directed
Availability of mobile recovery services may depend on location and scheduling.
9. LIMITATION OF LIABILITY
To the maximum extent permitted by law, PRIMECARE is not liable for:- Indirect or consequential loss
- Injuries caused by misuse of equipment
- Failure to follow provided instructions
- Use of equipment contrary to medical advice
10. INTELLECTUAL PROPERTY
All content on this website, including branding, logos, images, and text, is the property of PRIMECARE unless otherwise stated. Content may not be copied, reproduced, or used without permission.
11. CHANGES TO THESE TERMS
PRIMECARE reserves the right to update these Terms of Service at any time. Changes will take effect immediately once published on the website.
12. CONTACT
For questions regarding these terms, please contact:info@primecaresports.com.au
