Last updated: 9 March 2026

PRIMECARE respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, purchase products, or use our services.

By using this website, you agree to the collection and use of information in accordance with this policy.

1. INFORMATION WE COLLECT

When you visit our website or interact with PRIMECARE, we may collect certain personal information.

PERSONAL INFORMATION

This may include:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment information

• Order details

• Information submitted through contact forms or booking enquiries

AUTOMATIC INFORMATION

When you browse our website, we may automatically collect certain information such as:

• IP address

• Device type

• Browser type

• Website usage information

• Cookies and analytics data

This helps us improve website performance and customer experience.

2. HOW WE USE YOUR INFORMATION

We may use your information to:

• Process and fulfil orders

• Provide customer service and respond to enquiries

• Deliver PRIMECARE products or services

• Organise mobile recovery bookings

• Improve our website and customer experience

• Communicate updates about orders or bookings

• Prevent fraud or misuse of our website

We do not sell or rent your personal information to third parties.

3.   PAYMENT PROCESSING

All payments made through our website are processed securely through trusted third-party providers such as:

• Shopify Payments

• PayPal

• Other secure payment gateways used by Shopify

PRIMECARE does not store full credit card details on our servers.

4. MOBILE RECOVERY SERVICES

When booking a PRIMECARE mobile recovery session, we may collect additional information such as:

• Location of the session

• Preferred booking time

• Contact details for coordination

This information is used only to organise and deliver the booked service.

5. CLUB PARTNERSHIPS & BUSINESS ENQURIES

If you contact PRIMECARE regarding club partnerships, sponsorships, or recovery services, we may store the contact details you provide for the purpose of responding to your enquiry and managing potential collaborations.

This information will not be used for unrelated marketing.

6. COOKIES & WEBSITE ANALYTICS

Our website may use cookies and analytics tools to understand how visitors interact with the site. This helps us improve functionality, performance, and user experience.

You may choose to disable cookies through your browser settings if preferred.

7. THIRD-PARTY SERVICES

We may use third-party services to operate our business, including:

• Shopify (website platform)

• Payment processors

• Email or communication tools

• Analytics providers

These third parties may collect and process information according to their own privacy policies.

8. DATA SECURITY

PRIMECARE takes reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.

However, no method of electronic transmission or online storage is completely secure.

9. YOUR RIGHTS

You may request to:

• Access the personal information we hold about you

• Correct inaccurate information

• Request deletion of your information where applicable

To make a request, please contact us using the details below.

10. AUSTRALIAN PRIVACY COMPLIANCE

PRIMECARE aims to handle personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), where applicable.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page with an updated revision date.

12. CONTACT US

If you have any questions about this Privacy Policy or how your information is handled, please contact us

info@primecaresports.com.au