FAQS


➤ WHO ARE RECOVERY BOOTS SUITABLE FOR?

Recovery boots are ideal for anyone who trains regularly gym-goers, runners, cyclists, footballers, and weekend athletes looking to recover faster.

HOW LONG DOES DELIVERY TAKE?

Standard delivery takes 2–6 BUSINESS DAYS, depending on your location. Express shipping is available at checkout.

IS EXPRESS SHIPPING AVAILABLE?

Yes - express options are available at checkout

DO YOU OFFER WARRANTY?

Yes. Every pair of PRIMECARE recovery boots comes with a 12 MONTH WARRANTY covering manufacturing faults.

➤ CAN I RETURN MY PURCHASE?

Yes. Unused products in original condition can be returned within 14 days

WHAT DO I DO ONCE MY HIRE PERIOD IS OVER?

Return the boots by the final day of your hire period in the condition they were delivered. A prepaid return label may be provided depending on your location.

➤ ARE THE BOOTS EASY TO USE?

Very easy. Simply zip them on, plug in control device, choose your pressure level and start your session. Most users set them up in minutes.

➤ HOW LONG SHOULD I USE THE BOOTS FOR?

Most athletes see great results with 15–30 MINUTE sessions, but you can adjust based on comfort and recovery needs.

➤ ARE THE BOOTS SAFE?

Yes, when used as instructed. If you have a medical condition, consult a healthcare professional before use.

➤ WHAT IF THE BOOTS AREN'T INFLATING?

Check the device is charged and connected properly and the unit is powered on. If issues continue, contact us for support.

➤ WHAT IF THE PRESSURE FEELS TOO WEAK OR TOO STRONG?

You can adjust pressure levels easily through the control unit to match your comfort and needs.

➤ DO YOU OFFER PAYMENT PLANS?

Yes. Flexible options like Afterpay may be available at checkout.

➤ CAN I TRY THE BOOTS BEFORE BUYING?

Definitely. Our HIRE PROGRAM lets you use the boots for a week before deciding to purchase.

➤ HOW CAN I CONTACT PRIMECARE?

You can reach our support team any time at info@primecaresports.com.au