PRIMECARE HIRING TERMS & CONDITIONS

 

Our standard hire term is 5 days, beginning on the day your recovery boots are delivered.
If you need extra time, extensions may be available depending on stock and may incur additional costs.

FEES & PAYMENTS

  • Hire Fee: Payment is required in full before your order is shipped.

  • Damage Charges: If the boots are returned with damage beyond normal use, repair costs will apply. In cases where the unit cannot be repaired, a replacement fee will be charged.

  • Late Returns: Returning the boots after the agreed rental period will incur a $25-per-day late fee.

  • Excess Cleaning: A $50 cleaning fee may apply if the boots are returned in an unhygienic or heavily soiled condition.

HYGEINE & CLEANLINESS

Every pair of PRIMECARE boots is professionally cleaned and sanitized before being sent out.
To maintain hygiene and equipment quality, please ensure the boots are kept clean, dry, and stored safely.
Avoid exposure to mud, moisture, or substances that may cause damage or odour, as this may result in cleaning or repair charges.

INFORMATION REQUIRED TO HIRE

To process your booking, we require:

  • Full name

  • Proof of identification

  • Residential address

  • Mobile number

  • Clear photos of your driver’s licence (front and back) or another valid government-issued ID

CARE GUIDELINES

Please use the boots as instructed and handle them with care throughout the rental period.
You are responsible for the condition of the equipment until it is returned.

RETURNS

All hire items must be returned by the end of your rental term in the same condition they were delivered, aside from normal wear.

DISCLAIMER

PRIMECARE recovery boots are designed to support general muscle recovery and circulation. They are not a medical device and do not replace professional medical advice. 

Do not use if you have:

Severe circulatory disorders

Open wounds or infections on the legs

Any condition where compression is not advised

If unsure, please consult a medical professional before use.

LIABILITY

PRIMECARE is not liable for any injuries, discomfort, or unintended outcomes from the use of our rental equipment.

By hiring from us, you acknowledge that all use is at your own risk.

CANCELLATIONS & REFUNDS

  • Cancellations made at least 24 hours before the start of your hire period will receive a full refund.

  • Once your hire order has been dispatched, cancellations are non-refundable.

By submitting a rental enquiry or placing a hire order with PRIMECARE, you accept and agree to these terms.