PRIMECARE HIRING TERMS & CONDITIONS

Individual Equipment Hire 

Our standard hire term is 2 days, beginning on the day your recovery boots are delivered.
If you need extra time, extensions may be available depending on stock and may incur additional costs.

FEES & PAYMENTS

Bond Payment & Refunds

  • The security bond is payable alongside the hire fee before the commencement of the hire period.
  • The bond will be refunded within 3 business days following the return and inspection of the equipment.
  • All equipment must be returned in its original condition, allowing for reasonable wear and tear.
  • Any deductions for missing items or damage beyond reasonable wear and tear will be itemised and communicated to the hirer.
  • Where applicable repair or replacement costs exceed the security bond, the hirer may be responsible for the additional costs in accordance with the Hire Terms & Conditions and applicable law.

The refundable security bond is separate from the equipment hire fee and will be returned in accordance with the conditions outlined above.

  • Hire Refundable Bond: Hire Refundable Bond of $200 per set is required in full before your order is shipped. Will be returned 3 business days following the return and inspection of the equipment.

  • Hire Fee: Payment is required in full before your order is shipped.

  • Damage Charges: If the boots are returned with damage beyond normal use, repair costs will apply. In cases where the unit cannot be repaired, a replacement fee of up to $350 per set complete will be charged.

  • Late Returns: Returning the boots after the agreed rental period will incur a $50 per day late fee.

  • Excess Cleaning: A $25 cleaning fee may apply if the boots are returned in an unhygienic or heavily soiled condition.

HYGIENE & CLEANLINESS

Every pair of PRIMECARE boots is professionally cleaned and sanitized before being sent out.
To maintain hygiene and equipment quality, please ensure the boots are kept clean, dry, and stored safely.
Avoid exposure to mud, moisture, or substances that may cause damage or odour, as this may result in cleaning or repair charges.

INFORMATION REQUIRED TO HIRE

To process your booking, we require:

  • Full name

  • Proof of identification

  • Residential address

  • Mobile number

  • Clear photos of your driver’s licence (front and back) or another valid government-issued ID

CARE GUIDELINES

Please use the boots as instructed and handle them with care throughout the rental period.
You are responsible for the condition of the equipment until it is returned.

RETURNS

All hire items must be returned by the end of your rental term in the same condition they were delivered, aside from normal wear.

DISCLAIMER

PRIMECARE recovery boots are designed to support general muscle recovery and circulation. They are not a medical device and do not replace professional medical advice. 

Do not use if you have:

Severe circulatory disorders

Open wounds or infections on the legs

Any condition where compression is not advised

If unsure, please consult a medical professional before use.

LIABILITY

PRIMECARE is not liable for any injuries, discomfort, or unintended outcomes from the use of our rental equipment.

By hiring from us, you acknowledge that all use is at your own risk.

CANCELLATIONS & REFUNDS

  • Cancellations made at least 24 hours before the start of your hire period will receive a full refund.

  • Once your hire order has been dispatched, cancellations are non refundable.

By submitting a rental enquiry or placing a hire order with PRIMECARE, you accept and agree to these terms.

Event & Commercial Equipment Hire

PRIMECARE Sports Recovery offers tailored equipment hire packages for sporting events, competitions, clubs, corporate and commercial bookings.

1. Event Hire Pricing

All event hire packages are quoted individually based on the number of wireless recovery stations required, hire duration, location, delivery requirements and additional services.

Packages may include wireless compression recovery boots, recovery chairs, charging accessories, delivery, setup, equipment demonstration and collection.

2. Refundable Equipment Security Bond

A refundable equipment security bond is required for all event and commercial equipment hire bookings.

For bookings involving 4 or more complete wireless recovery stations, a refundable security bond of $1,000 applies, unless otherwise agreed in writing.

For smaller event bookings, the applicable security bond will be confirmed in the individual quotation.

The security bond is payable alongside the hire fee before the commencement of the event.

The bond will be refunded within 3 business days following equipment collection and inspection, provided all equipment is returned in satisfactory condition, allowing for reasonable wear and tear.

Any deductions for missing, damaged or unreturned equipment will be itemised and communicated to the hirer. Additional reasonable repair or replacement costs exceeding the bond may be payable in accordance with the hire agreement and applicable law.

3. Equipment Use & Supervision

The hirer is responsible for ensuring all equipment is operated correctly and used in accordance with PRIMECARE Sports Recovery’s instructions.

Unless otherwise agreed in writing, the hirer is responsible for supervising the recovery stations throughout the event.

4. Equipment Security & Overnight Storage

The hirer is responsible for the safekeeping of all hired equipment throughout the agreed hire period.

Where equipment remains at the venue overnight, the hirer must ensure it is stored in a secure, locked or restricted access area.

The hirer must promptly notify PRIMECARE Sports Recovery of any loss, theft, damage or equipment malfunction.

5. Charging & Power Requirements

The hirer must ensure suitable access to electrical power for charging equipment where required.

PRIMECARE Sports Recovery will provide the agreed charging accessories and any additional power units specified in the event quotation.

6. Delivery, Setup & Collection

Delivery, setup, equipment demonstration, pack down and collection arrangements will be confirmed in the individual event quotation.

Any additional delivery requirements or services must be agreed upon in writing.

7. Payment & Booking Confirmation

Full payment of the agreed hire fee and applicable refundable security bond is required by the payment deadline specified in the quotation.

Bookings are confirmed once payment has been received and the hirer has accepted the applicable Hire Terms & Conditions.

8. Event Cancellations

Cancellation and refund conditions for event and commercial equipment hire will be specified in the individual event quotation and agreed upon before the booking is confirmed.

Any applicable cancellation charges will be reasonable, taking into account costs incurred and services already provided, and subject to Australian Consumer Law.

9. Additional Event Conditions

Event bookings may be subject to additional conditions relating to equipment quantities, venue access, storage, supervision and other operational requirements.

Any additional conditions will be communicated and agreed upon in writing before the booking is confirmed.

All hire arrangements are subject to applicable Australian Consumer Law.

10. Acceptance of Terms & Conditions

By confirming an event hire booking with PRIMECARE Sports Recovery, the hirer acknowledges that they have read, understood and agreed to these Event & Commercial Equipment Hire Terms & Conditions.

The hirer agrees to take reasonable care of all equipment and comply with the agreed hire, payment, supervision and return requirements.

Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

PRIMECARE Sports Recovery is committed to providing a professional, reliable and high-quality recovery experience while ensuring fair and transparent hire arrangements for all customers.